Everything indicates that many things will change AppleCare, the program of device repair and defective unit replacements of those of Cupertino. This is part of the changes in customer service in the Apple Store that began with a new approach to resolving questions at the store level and which appears to continue in terms of product warranty management.
The information comes from AppleInsider, who had access to what was said at a recent company convention on this topic. The changes announced there will go into effect first in the United States and then spread internationally.
Now when we carry our faulty device but under warranty, either an iPad, iPhone, iPod or Mac, to the apple store, or we send it by mail, We will not be exchanged for another restored one, but we will proceed to repair ours when possible.
To do this, stores will have to improve workshops of which they now have to be able to face the most common breakdowns and solve them. Right now they are able to make simple arrangements such as the replacement of speakers, microphones, start button, vibration motor and batteries. To improve the present, it will be equipped with materials and technicians to solve more serious problems such as replacement of screens, cameras and other more complex elements of all the company's products. All of this would begin in June in America and then spread to the rest of the world.
These measures seek to save $ 1.000 billion per year to the company. One of the foreseeable consequences of this change is the consequent weakening and even end of the repaired unit program.
Other changes to AppleCare will be the unify the insurance of all our apple devices. Instead of having one for each of them, a single policy per subscription will be sought. This would give us attention every day of the year.
The 90-day free customer service is also wanted within the warranty to extend to 1 to XNUMX years. This would start from the fall in North America.
Source: AppleInsider